Terms and Conditions

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Country refers to: United Kingdom
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to IMMIGRATION ADVICE SERVICE LTD, Ashwood House, Ellen Street, Oldham, England, OL9 6QR.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
• Website refers to Immigration Advice Service, accessible from https://iasservices.org.uk/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Refund Policy

Click here to read our refund policy for our visa advice and legal services.

Here’s our refund policy for our training services.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Out of Hours Advice Sessions

If you book an appointment outside our standard hours (9 AM – 4:30 PM UK time, Monday to Friday and anytime on a Saturday, Sunday, or UK Bank Holiday), you are agreeing to an out-of-hours appointment charged at a fee of £200. If you self-book and choose an appointment outside of these operating hours for less than the agreed fee of £200, you will be contacted to pay the difference. If you do not want to pay the difference, we will reschedule your appointment to a later day that falls within our standard hours at no additional cost but this is likely to cause you a delay in seeking advice from us. If you choose not to reschedule, you will be subject to a £30 admin fee.

Immigration Advice Service Training Courses (Live Learn)

1. Payment Terms

Full payment is required to confirm your place on any course.

Bookings are not secured until payment has been received in full.

A 50% deposit may be accepted to reserve a place, subject to approval. Remaining balance must be paid a minimum of 1 week before the course date unless approved by the Training Manager.

Failure to complete payment may result in not attending your chosen course date.

2. Cancellation Policy (Courses and Fee Paying Webinars)

Cancellations made within 24 hours of the course start time or failure to attend will result in the full fee (100%) being forfeited. (Course)

Cancellations made more than 24 hours but less than 1 week before the course start time will incur a 50% cancellation fee. (Course)

Cancellations made more than 1 week of the course date incur a £50 admin fee. (Course)

As our webinars are low-cost sessions with limited capacity, we’re unable to offer refunds once a booking is made. This includes cancellations or missed sessions. (Fee Paying Webinar)

3. Course Offers

Bundle offers are available for individual learners only and apply to one named participant per purchase.

Bundle packages cannot be shared, split, or transferred between multiple individuals.

Full payment for bundle courses must be made upfront at the time of booking.

Each course within a bundle is treated as a separate booking for the purpose of attendance and cancellation, but bundle discounts only apply where all courses are retained. If one or more courses are cancelled, any remaining courses will revert to their standard individual price, and the refund will be recalculated accordingly. Once a course within the bundle has been accessed, attended, or materials provided, that course becomes non-refundable.

Bundle pricing is already discounted and cannot be combined with any other promotions, discount codes, or special offers.

4. Rescheduling Policy (Courses and Fee-Paying Webinars)

Rescheduling requests must be received a minimum of 24 hours in advance of course start time to be eligible for rescheduling. (Courses)

A £50.00 admin fee applies to all approved reschedules (Courses).

Due to the low cost of our webinars, rescheduling is not available. If you’re unable to attend, a new booking will be required for any future sessions. (Fee Paying Webinar)

Rescheduling is subject to availability and cannot be guaranteed.

Once a course/webinar has been rescheduled, the Terms and Conditions reset, including cancellation and refund policies.

Any further changes or cancellations will be treated as a new booking, and fees will apply as per the updated schedule.

5. Course Transfers (Changing Topic/Subject Area)

Learners may request to transfer from one course to another (e.g. changing course type or topic), subject to approval by the Training Manager and course availability.

A £30.00 administrative fee will apply to all course transfers.

Transfer requests must be made at least 24 hours before the original course start time.

If the transfer is to a course of higher value, the difference in course fees must be paid in full before the new booking is confirmed.

If the transfer is to a course of lower value, no refund of the difference will be issued.

Once transferred, the booking will be treated as new, and all Terms and Conditions including cancellation and refund policies will apply from the date of the transfer.

6. Attendee Responsibilities

Attendees are responsible for ensuring that all personal and contact details provided at the time of booking are accurate, complete, and up to date.

IAS accepts no responsibility for missed communications, course access issues, or failure to attend resulting from incorrect or incomplete information supplied during the booking process.

Where incorrect names or other personal details are provided and a certificate requires amendment or reissue, an administration fee of £15.00 per certificate will be charged.

No refunds will be issued where incorrect contact details result in an attendee missing their course. In such circumstances, a new booking and full course fee will be required.

7. Entry Requirements and Learner Responsibility

It is the learner’s responsibility to check that they meet any relevant entry requirements, prerequisites, or professional criteria before enrolling on a course.

This includes confirming eligibility for any external accreditation processes such as the Immigration and Asylum Accreditation Scheme (IAAS) or Immigration and Asylum Accreditation (IAA).

IAS provides training only and does not guarantee certification, accreditation, or assessment outcomes from any external body or regulator.

We are not affiliated with IAAS, IAA, or any accrediting organisation, and cannot advise on individual eligibility or application outcomes.

We do not assess, award, or verify qualifications — our training is designed to support learners in preparing for their own accreditation, employment, or professional development.

No refunds will be issued where a learner is later found to be ineligible for an external accreditation process or has misunderstood the purpose of the training.

8. Training Materials

Materials will be shared within 24 hours of the course start time to the details provided at the time of booking.

If materials are requested early and the attendee’s booking is later cancelled, a 50% fee willapply to cover content access and administration if the cancellation is made more than 24hours before the course start time. For cancellation within 24 hours of the course start time, thefull course fee (100%) will be retained.

9. Certification

Certificates (if applicable) are issued only to those who complete the full course and meet all criteria.

IAS reserves the right to withhold certification if attendance or engagement is insufficient.

10. Course Changes by IAS

IAS may amend course content, trainers, format, or dates when necessary.

If IAS cancels a course, a full refund or free transfer will be offered.

IAS is not liable for costs such as travel or accommodation.

11. Code of Conduct

Participants must behave professionally and respectfully throughout the course.

Disruptive or inappropriate behaviour will not be tolerated.

Failure to comply will result in immediate removal from the course with no refund or re-admittance.

12. Use of AI Tools, Bots, and Recordings

Use of AI tools, bots, or third-party software to record, transcribe, or replicate course content is prohibited without written permission.

This includes tools like Otter.ai, AI note-takers, and browser plugins.

Breaches will result in removal without refund and may result in legal action for IP infringement.

13. Intellectual Property

All course materials are the intellectual property of IAS or its partners.

Materials are for individual use only and may not be copied, shared, or reused without permission.

14. Recording Policy

IAS may record sessions for internal training or quality monitoring.

Participants will be informed beforehand and may opt out of being recorded.

Any shared recordings are for individual use only and must not be redistributed.

15. Data Protection

Personal data will be processed in accordance with UK GDPR and our Privacy Policy.

Your data may be used for course delivery, certification, and follow-up communications.

16. Limitation of Liability

IAS is not liable for any indirect or consequential losses from course participation.

Our total liability is limited to the course fee paid.

17. Minimum Attendance

Full attendance may be required to successfully complete the course and receive a certificate. Late arrival, extended absences, or early departure may result in the course being recorded as incomplete, and a certificate may not be issued.

IAS reserves the right to postpone, reschedule, or cancel any course or webinar where the minimum number of attendees required for delivery has not been met, or where circumstances beyond our reasonable control prevent the course from taking place.

Where a course is postponed or cancelled by IAS, affected attendees will be offered the choice of transferring their booking to an alternative date or receiving a full refund of any course fees paid. IAS shall not be liable for any additional costs or losses incurred by attendees, including but not limited to travel, accommodation, or loss of earnings.

18. Technology & Access (Online Courses)

Participants are responsible for ensuring adequate internet, audio/video, and compatible devices.

IAS is not liable for technical issues on the participant’s side.

19. Health & Accessibility

Please notify IAS in advance if you have health, accessibility, or learning needs.

IAS will make reasonable adjustments where possible but cannot guarantee accommodations without notice.

20. Force Majeure

IAS is not liable for delays or cancellations due to events beyond its control (e.g. illness, natural disaster, internet failure).

21. Employer-Funded Bookings

Where a course is booked and paid for by an employer, they assume full responsibility for the participant’s attendance and compliance with these terms.

For employer-funded bookings, any request to change the named attendee must be submitted by email to [email protected] quoting the original booking reference and providing the full name and contact details of the replacement attendee. We are unable to process attendee changes over the phone or without written confirmation, in order to comply with GDPR and data protection regulations.

Certificates and communications will be issued to the contact details provided at the time of booking unless otherwise instructed through written communication.

22. Group Bookings

Group discounts only apply if all participants are booked together.

Cancellations within the group may affect discount eligibility.

23. Refusal of Service

This includes previous misconduct, fraudulent bookings, or abuse of services.

IAS reserves the right to refuse enrolment or remove participants if there is concern they may breach these terms or disrupt the learning environment.

Returning Clients

We appreciate that returning clients may require assistance with immigration matters again in the future, and we would be delighted to help. We have a dedicated procedure for clients who return to us, and we offer a 10% reduction on our fees for those who retain our services. If you would like to know more or would like to take advantage of this offer, please email [email protected], and our team will contact you. 

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: [email protected]
• By visiting this page on our website: https://iasservices.org.uk/contact-us/