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Supporting Vulnerable Clients

A course designed for Immigration Advisors to support clients with mental health and trauma related experiences.

View our Supporting Vulnerable Clients training course dates below, available remotely via Microsoft Teams.

(For future dates and queries please contact us on 0333 414 9244)


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    Supporting Vulnerable Clients

    Empower yourself with the essential skills to support and advocate for vulnerable clients in our comprehensive 4 hour course on Supporting Vulnerable Clients. This course is designed to equip professionals with the knowledge and techniques needed to navigate complex situations containing , vulnerability, trauma, communication styles, and more.

    Moving beyond theory, this course offers participants hands-on skills practice and immersive activities to deepen their understanding of trauma and trauma responses. Join us in this engaging virtual session to elevate your ability to make a positive impact on the lives of vulnerable clients.

    Professionals learn to deliver disappointing news with sensitivity, navigating emotional responses such as anger, upset, and blame. Techniques for gracefully concluding conversations are explored, ensuring that participants leave with the skills to handle even the most challenging client interactions.

    Whilst this course is designed for Immigration Advisors, Solicitors and those working with clients in a range of capacities, this is an open course to individuals with experiences in alternative fields and available to those with an interest in attending.

    Course joining links, materials and instructions are sent out 24hours before the course starts.

    No upcoming events found, please make an enquiry instead.

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    Why Study with Immigration Advice Service?

    Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors.

    Our Supporting Vulnerable Clients training course will give you all the knowledge you need about how to support clients with mental health and trauma related conditions.

    This an opportunity not to be missed by Immigration Advisors, Lawyers, Solicitors and Legal Professionals.


    • What is “vulnerability” and what makes a client vulnerable?
    • Trauma
    • Impact of trauma on behaviour, communication
    • Introduction to protective factors
    • To recognise, highlight, empower
    • Building rapport
    • Responding to disclosures
    • Responding with empathy
    • Processing disclosures – emotionally and for administrative purposes
    • Having conversations about potential changes to the law when you don’t have the answers
    • Managing aggression & understanding communication styles & cultural differences
    • Delivering disappointing news
    • Navigating expressions of emotion following this – anger, upset, blaming etc
    • Preparing for & ending conversations
    • Supporting yourself – looking after yourself

    Session will include skills practice, & developing an understanding of trauma and trauma responses

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    Frequently Asked Questions

    Delegates are provided with an up-to-date handbook specifically written for the course which refers to relevant sources of law. It includes chapters on:

    The handbook can be used as a resource for daily practice and for the open-book OISC assessment tests.

    Attendance on our courses provides evidence of practitioners having considered and met their CPD requirements.

    Certificates of Attendance are issued which can be included in the practitioner’s CPD record.

    Our courses are always up-to-date with the latest legal changes and are suitable for those who are already regulated by OISC or accredited by the Law Society but are looking to refresh their knowledge and keep up to date with the latest developments in the law.

    Our Level 1 course is our introductory course. It is suitable for those who are complete beginners and for those who may have some practical experience but have not yet passed their Level 1 assessment.

    Our Level 2 course is designed for those who are already in practice at Level 1 and are preparing to take their Level 2 assessment or want to understand more complex casework.

    Our Level 3 course is for those who are already regulated at level 2 but are preparing to take their Level 3 assessment or want to understand how to tribunal appeals work.

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