Making a complaint
To allow our customer care team to handle your complaint quicker and better, you should send detailed information about your case. Please make sure that your message includes all the relevant details about the following:
- The services you booked
- The caseworker or staff member(s) who handled your case
- The nature of your complaint
How we can help
All complaints are handed in line with our Terms & Conditions. Once we receive your message, we will fully investigate your issue. We are committed to make an assessment of each complaint on a case-by-case basis, to provide the most professional and comprehensive help to all our clients.
If there is an element of complaint or dispute in regards of our advice or application services, we will endeavor to solve it with you as soon as possible.
Our Values and our Mission
At IAS, we are extremely proud of our core set of values, which we adhere to at all times. In addition to the fantastic people we have working for us, the ideals that we hold dear are what truly set us apart from most other immigration law companies. Most importantly, we uphold the belief that everyone should be entitled to reliable, professional immigration, and asylum advice.
In addition to providing a high-quality legal service to our clients, we believe in making a real difference in the world around us. We are therefore committed to community and volunteering work, to providing a supportive work environment for our staff, creating opportunities for everyone irrespective of their gender, religious, racial, or social background. We are also keen to contribute to environmental protection goals by minimising our impact on the environment.
Our cancellation and Refund Policy
Our aim is to be recognized as the leading provider of immigration advice and representation in the UK. For this reason, we are dedicated to providing excellence and quality, exceeding our client’s expectations in all the services we provide.
We do our best to accommodate our clients’ needs. This includes giving you the possibility to cancel our services if you are unhappy with them or if you do not wish to continue to receive our advice.
You can get in touch with our team of experts to learn more about our Cancellation and Refund Policy.