Conflict Resolution & Mediation In The Workplace
Explore our Conflict Resolution & Mediation In The Workplace Training Course
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Mediation Training Course
Our comprehensive Conflict Resolution and Mediation Training is designed to equip managers, team leaders, and HR professionals with the skills and techniques necessary to handle workplace conflict constructively and confidently. This course offers a clear and practical understanding of the causes of conflict, the communication tools needed to address it, and the role of mediation in reaching effective resolutions.
By participating in this training, you will develop the ability to recognise different types of conflict, apply proven strategies for de-escalation, and manage difficult conversations with greater empathy and control. The course also introduces the core principles and processes of workplace mediation, helping you understand when and how to use informal resolution methods to prevent escalation.
Through scenario-based exercises and interactive breakout sessions, you’ll have the opportunity to practise key techniques in a safe and supportive environment—building the confidence to apply them effectively within your own teams and organisation.
Joining instructions and links are sent to the email address provided at registration 24 hours in advance.
What Topics Can We Covered?
We can build training programs to suit your businesses needs in the following topics…
- Understanding Conflict – The nature of workplace conflict, discussing conflict and its various forms, common causes of conflict in the workplace
- Conflict Resolution Skills – Effective communication and active listening, key principles of clear and assertive communication, techniques for active listening, non-verbal communication, conflict resolution strategies.
- Introduction To Workplace Mediation – Principles and processes of mediation, the role of a mediator, stages of the mediation process, relevant UK legislation and policies relating to workplace conflict and mediation.
- And More
All attendees will be proved with training materials to keep after completing the course as well as a certificate of attendance.
Benefits of Studying with IAS
Find out why our learners enjoy studying with IAS Training.
Studying with IAS means joining a structured, expertly designed learning program led by industry professionals. Experience the benefits of live, interactive classes that provide the guidance and support you need to thrive.
Our dedicated trainers are passionate about empowering learners, helping you build confidence and excel in your chosen field.
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Our fully qualified trainers will lead you through the course, providing clear guidance to ensure you gain a strong, practical understanding of the topic.
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Frequently Asked Questions
Delegates are provided with a copy of the training materials used in the course.
Attendance on our courses provides evidence of practitioners having considered and met their CPD requirements.
Certificates of Attendance are issued which can be included in the practitioner’s CPD record.
Our courses are always up-to-date with the latest legal changes and are suitable for those who are already regulated by IAA or accredited by the Law Society but are looking to refresh their knowledge and keep up to date with the latest developments in the law.
Speak to our training team who will be able to help advise which course, topics and levels will be suitable for your team.
