Handling Grievances & Complaints Webinar
Understand how to manage employee concerns fairly, consistently, and with confidence.
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Handling Grievances and Complaints Webinar:
Employee concerns must be handled fairly, consistently, and in line with policy to maintain trust and uphold good employee relations. This webinar provides an end-to-end overview of the grievance process, helping managers understand procedural expectations and the practical realities of responding to employee concerns.
Attendees will explore how to receive and acknowledge complaints, assess the level of investigation required, maintain confidentiality, and ensure clear communication throughout. The session also highlights the importance of early resolution and supportive leadership in preventing escalation.
Joining instructions and links are sent to the email address provided at registration 24 hours in advance.
Online Course
Date: 25th March 2026 Start Time: 10:00 am Finish Time: 11:00 amOnline Course
Date: 17th June 2026 Start Time: 10:00 am Finish Time: 11:00 amNot found a course date that works for you, or need bespoke training?
What is included in the Handling Grievances and Complaints Webinar?
Handling Grievances and Complaints Webinar introduces new learning objectives for immigration adviser applicants. The course includes:
- Understanding the formal grievance process and manager responsibilities
- Handling concerns fairly, confidentially, and consistently
- Supporting employees through the process and promoting resolution
- Maintaining documentation and procedural compliance
Join over 92% of satisfied customers who found their training with IAS useful and beneficial.
You will also be provided with training materials to keep after completing the course.
Benefits of Studying with IAS
Find out why our learners enjoy studying with IAS Training.
Studying with IAS means joining a structured, expertly designed learning program led by industry professionals. Experience the benefits of live, interactive classes that provide the guidance and support you need to thrive.
Our dedicated trainers are passionate about empowering learners, helping you build confidence and excel in your chosen field.
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Certificate of Attendance
Live Online Course Delivery
Expert Trainers & Advice
Why Study with Immigration Advice Service?
Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors.
Who Should Attend:
This course is designed for HR Professionals, Recruiters, Business owners, Compliance Teams, Legal Advisors and more.
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Frequently Asked Questions
Delegates are provided with an up-to-date materials used during the training course.
Attendance on our courses provides evidence of practitioners having considered and met their CPD requirements.
Certificates of Attendance are issued which can be included in the practitioner’s CPD record.
Our courses are always up-to-date with the latest legal changes.
Our courses are great for beginners and experienced professionals. Take a ready of our course topics and contact our Training Team if you need any assistance.
